Whether or not you like Jakob Nielsen, I think you'll find his list of  
this year's 10 best application UIs interesting.

http://www.useit.com/alertbox/application-design.html

He covers a lot of stuff we should be thinking about here when we  
design: task flows, when to use modal dialogs, how to offer help,  
usability testing, etc.

I haven't downloaded the full report, but it's probably worth a look.

Nick

--
Nick Grossman
The Open Planning Project -- http://topp.openplans.org
nickyg@...
(917) 825-6590

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